Jobs

• Leading a small team
• Health insurance sector
• Not-for-profit well established organisatioN

About the Company

This not-for profit, member focussed, private health insurer operates nationally and with a history stretching back to 1935.  Their purpose is to be a trusted partner in providing peace of mind and support for the health and wellbeing of their customers, and they achieve this by providing high quality, good value, private health insurance products and services.  As a member-based health fund, the organisation value members over profits and deliver a member focussed experience in which they rely on their employees to be passionate about customer service.  This impressive health insurer now employs over 60 staff and service over 65,000 members.

About the role

This organisation is seeking a dynamic and focused candidate to lead a small claims department of nine people that provides claims assessment services and advice through various communication channels. Reporting directly to the Customer Service Manager, the Claims Team Leader is responsible for team leadership, ensuring both quality and service levels are delivered, and all work complies with regulatory and compliance requirements. The Team Leader of the Claims division will receive extensive and ongoing support from their seniors to successfully drive change in their team, making this an excellent opportunity to step up from a Senior Claims Consultant role and further develop your leadership skills. Additionally, you will be required to interact and collaborate across the business to ensure the team are providing exceptional service levels to their members.

Duties

• Lead team in the delivery of outcomes
• Promote a work environment that encourages staff efficiencies and effectiveness
• Implement performance and development plans
• Perform quality assurance activities
• Ensure claims and enquiries are processed accurately
• Ensure complex enquiries are actioned appropriately

Skills & experience

• Demonstrated knowledge of health insurance claims and relevant legislation
• Experience in coaching team members and driving change at a leadership level highly desirable
• Excellent communication skills
• Exemplary customer service
• High level of attention to detail

Culture & benefits

This role will provide extensive on-the-job training and an optional uniform will be provided, along with impressive staff benefits including a 50% subsidy on private health insurance and a monthly RDO.  This is an opportunity to develop your leadership and coaching skills in a supportive environment that values continuous improvement throughout the organisation. You can make a difference in the lives of members while being a part of a successful and growing national business that truly values people.

Applications in Microsoft Word only should be forwarded to Joanna Slaven and Jemimah Hoad

Email: Please click the 'Apply' button.