$80K-$85K + Super + Team Incentives + Travel Leave
Job Reference :
JO-2402-9047
Contact name :
Kathy Lyrtzis
Job published :
6 months ago
Permanent full-time role | $80K to $85K plus super | Located in Semaphore
Additional leave each year to experience travel opportunities
Recently established Travel Agency with an exciting brand identity
About the Company
ARIVO Travel is a trusted provider of unparalleled travel experiences catering to leisure and corporate travellers. Their commitment lies in curating memorable adventures by offering the best in flights, accommodations, tours, and experiences. Join ARIVO as part of their small team in Adelaide as they redefine travel, making every journey an unforgettable experience beyond a change of scenery—creating memorable moments for themselves and their clients.
About the Role
As the Travel Consultant Team Leader, internally titled as Customer Experience Manager | Leisure Division, you will consult with your network of clients, lead to encourage exceptional customer experiences, improve processes to support success and develop and implement strategies for team growth. Reporting to the Operations Manager, you will manage a team of Travel Consultants based at the Semaphore branch and oversee the day-to-day operations.
Duties
Grow the team productivity and sales
Create an enjoyable work environment
Train new team members
Develop and maintain management processes and implement for the branch and employees
Strive for branch KPIs and maintain company SOPs
Develop ARIVO’s presence and brand awareness
Conduct regular 1-1 with team for continued development
Consult with clients and develop personal sales
Manage supplier communication including product updates, systems maintenance and resolutions
Assist in efficient response to reviews
Maintain social media presence
Process payments to suppliers and from clients
Reconcile payments
Support agents with financial reconciliations within bookings
Skills & Experience
Experience in the Travel Industry
Experience in a leadership or supervisor role
Ideally have an established client base
Strong customer service and sales skills
Effective communication and leadership abilities
Strong initiative and creative approach to problem solving
Demonstrated enthusiasm and passion for travel
Strong relationship building abilities
Culture & Benefits
Branch located on the beautiful and busy Semaphore Road
Exciting brand presence to represent
Additional yearly leave to experience travel opportunities
An extra paid day off for your birthday
Build more than a travel portfolio, establish connections with clients and networks where you are building memorable experiences
Small team with passionate leadership
Be part of an organisation where life is encouraged to fit in with your career!
How to Apply
Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Kathy Lyrtzis quoting reference number JO-2402-9047. Telephone enquiries are welcome on (08) 8100 8804.
