Permanent full-time position | Located in Malvern, SA | Attractive salary
Provide customers with solutions to accommodate their needs
SA family owned & operated business | Collaborative, respectful & caring team
About the company
Trading for over 70 years, Routleys Bathroom Kitchen Laundry keep their customers at the heart of everything they do. A South Australian family owned and operated company, Routleys supplies plumbing fixtures and kitchen white goods to the building industry, interior designers and home renovators. Employing over 47 staff, Routleys concentrate on providing the best possible products, and advice given from experienced and qualified Interior Designers and Consultants. The beautiful showroom and offices are in a prime location on Unley Road.
About the role
As the Customer Care Officer, you will liaise with all areas of the company, as well as provide outstanding after sales service to customers. The primary focus of your role will be to make life better for the customer with simple solutions to resolve their problems and needs. This position is being offered on a full-time permanent basis, working Monday to Friday, 8am to 5pm.
Duties
Liaise with builders and customers to resolve issues with products (warranty)
Process after sales issues with manufacturers under warranty
Follow up issues and reports
Data entry of orders
Skills & experience
Versatile professional with experience in customer service
Strong MS Office suite
Excellent communication and organisation skills
Impeccable customer service skills
Ability to solve problems with an adaptive mindset
Culture & benefits
Join the Routleys family where they recruit and retain the best staff who they empower and trust
High retention rate and excellent reputation in the industry
Extensive training for continual growth and development
Great team environment with social activities
Beautiful and modern offices
How to Apply
Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Ruth Haren quoting reference numberJO-2402-9107. Telephone enquiries are welcome on (08) 8100 8875.
