Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year. Using industry-leading technology that is backed by our friendly team of experts, we deliver an exceptional funding experience that creates growth and provides peace of mind for our broker partners and clients. In addition to insurance premium funding, we also provide professional fee funding, business loan and invoice finance solutions.
About the role:
With continuing rapid growth, Arteva has a fantastic opportunity for an experienced Collections Professional, to work a varied commercial and consumer collections portfolio. This role does sit within the Operations Team but is mostly autonomous and provides an opportunity to use your own Collections style and skill to secure recoveries in line with internal and external collections guidelines.
Duties:
Contact customers with overdue accounts and attempt to either collect or negotiate a payment plan within organisation appetite
Manage outbound calls and emails to managing clients through arrears journey in line with policies, procedures and SLA’s
Ability to negotiate payment arrangements in line with payment arrangement guidelines
Showcase your problem-solving skills by reviewing accounts and determining the best course of action for both the client and the company
May be required to assist with customer service overflow (inbound calls and activities)
Skills & experience:
Experience in hard debt collection activity
Understanding and working within RG96 guidelines
Effective time management and organisation skills
Excellent written and verbal communication skills
Thorough attention to detail
Professional phone manner
Commitment to relationship management and retention of clients
Strong administrative and procedural skills
Go the extra mile to ensure a positive customer experience
Perform positive negotiation management with good listening and communication skills
Use critical thinking to understand situations and offer solutions that are fit for purpose the customer and the business and in line with company policies
Culture & benefits:
Stable thirty-year history
Bright, open plan offices in Norwood
Social and hardworking team
Staff acknowledged for their efforts and are empowered to make decisions
Rostered car parking on site and easy parking in surrounding areas
Casual day Fridays
How to apply:
Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Joanna Slaven quoting reference JO-2311-8908. Telephone enquiries are welcome on (08) 8100 8851.
