Key Topics Covered:

• Phone-Based Customer Service – Master phone etiquette, professional communication, active listening, and handling difficult calls effectively.
• Face-to-Face Reception Skills – Learn about professional grooming, body language, and how to create a welcoming environment for visitors.
• Customer Service Excellence – Understand the importance of exceeding customer expectations, positive scripting, and handling different customer personalities.
• Time Management & Organisation – Improve efficiency with strategies for managing tasks, meetings, and administrative duties.
• Handling Difficult Situations – Gain confidence in de-escalating conflicts, addressing customer complaints, and maintaining professionalism under pressure.

Who Should Attend?

• Anyone looking to enhance their first impression and communication skills
• Receptionists and front desk professionals
• Administrative and customer service staff

Takeaways

Participants will leave with actionable insights and best practices to enhance their reception and customer service skills and ensure their organisation is represented in the best possible light.