Full-time two-month temporary position | Potential for permanency
Work a varied commercial and consumer portfolio | Expanding team
Opportunity to join a supportive and expanding team | Located in Norwood
About the company
Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year. Using industry-leading technology that is backed by their friendly team of experts, they deliver an exceptional funding experience that creates growth and provides peace of mind for broker partners and clients. In addition to insurance premium funding, they also provide professional fee funding, business loan and invoice finance solutions.
About the role
With continuing rapid growth, Arteva has a fantastic opportunity for an experienced Outbound Customer Service professional, to work a varied commercial and consumer portfolio. Your role sits within the Operations Team, making outbound calls, organising payment plans and monitoring an inbox.
Duties
Contact customers with overdue accounts and attempt to either collect or negotiate a payment plan within organisation appetite
Manage outbound calls and emails to policy holders
Run daily dishonour list
Showcase your problem-solving skills by reviewing accounts and determining the best course of action for both the client and the companies
May be required to assist with customer overflow (inbound calls and activities)
Skills & experience
Effective time management and organisation skills
Excellent written and verbal communication skills
Thorough attention to detail
Professional phone manner
Commitment to relationship management and retention of clients
Culture & benefits
Stable 30-year history
Bright, open plan offices in Norwood
Social and hardworking team
Staff acknowledged for their efforts and are empowered to make decisions
Easy parking in surrounding areas
Casual day Fridays
How to Apply
Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Joanna Slaven quoting reference JO-2404-9231. Telephone enquiries are welcome on (08) 8100 8851.
Entrée Recruitment is committed to inclusion and values a culture where all people have a role to play. We are an Equal Opportunity Employer and do not discriminate against any qualified applicant based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
