Warehouse/Customer Support Officer

Job Title: Warehouse/Customer Support Officer
Contract Type: Contract
Location: Tranmere
Reference: JO-2003-3194
Contact Name: Joanna Slaven
Contact Email:
Job Published: May 27, 2020 15:24

Job Description


  • 9-month opportunity in a welcoming and collaborative culture.
  • Tranmere location with convenient onsite parking.
  • Attractive salary.


About the company:

LifeHealthcare bring healthcare professionals innovative medical devices by partnering with world class companies who share their vision for innovation and making a real difference to people’s lives. 

While the technology they bring to the market is a cornerstone to their achievements to date, their real success has been delivered through the quality of their people and partners.

LifeHealthcare provide implants including biologics, surgical instruments, consumables and capital equipment.  They have a strong support function based in Adelaide and Sydney that includes Customer Service, Regulatory Affairs, Marketing, Finance and Logistics. 

About the role:

Working within the operations team based in Tranmere, we are looking for someone to coordinate the order, fulfillment and return processes of all plastics and reconstruction surgeries “Loan Kit” packs across Australia.

You will be responsible for the processing and fulfilment of all Implant Loan Kit orders to clinics and hospitals, providing exceptional customer service from order and dispatch and all the way through to the Loan Kits’ return.  Your day will involve:

  • Managing all client liaison from initial product enquiries, through to ensuring issues are managed diligently and swiftly
  • Processing all Implant Loan Kit orders, taking responsibility for all data integrity and accuracy
  • Determining and reassessing daily dispatch priorities and liaison with the Warehouse for efficient and accurate picking and packing
  • Manage all dispatch and logistics of the implant Loan Kits, including the return and restock ready for the next surgery

Skills & experience

We are looking for someone who has an exceptional ability to prioritise, multitask, think laterally and solve problems, gained from their experience in a similar product coordination, administration or logistics-based role. 

Coupled with this experience, we are looking for someone with the interpersonal and negotiation skills to deal with a range of stakeholders with a solutions focused approach in dealing with day to day issues. 

Sound administration skills, personal organisation practices and proficiency in MS Office suite of products will also ensure success in the role.

Culture & benefits

Based in a light and bright office-based warehouse in Tranmere, you will join a welcoming team that place value in their people and working collaboratively to ensure the best service and products for clients and their patients. 

An attractive salary package, on-site parking and a new office fit-out are just some of the benefits from joining a leading organisation in their field.  The opportunity to stay beyond the contracted period will be a real possibility for a high performer who can demonstrate their value in the 9 months.


Applications in Microsoft Word only should be forwarded to Joanna Slaven

Email: Please click the 'Apply' button.