Member Services Team Leader

Job Title: Member Services Team Leader
Contract Type: Permanent
Location: Adelaide
Reference: JO-2104-4375
Contact Name: Renae Sullivan
Job Published: April 18, 2021 17:27

Job Description

  • Convenient Adelaide CBD location (Victoria Square)
  • Join a vibrant culture in an exciting new role
  • People-focused environment committed to ongoing development

About the company

Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit industry super fund providing expert superannuation advice for over 30 years. They are proud to welcome new members, regardless of location or industry and now service over 140,000 members and 24,000 employers.

With a true member focused culture, the Member Services team provides superior customer service for both internal and external customers. Due to ongoing growth, they are now seeking an experienced Team Leader to drive engagement and provide leadership and direction to ensure KPIs are met.

About the role

Reporting to the Head of Member Services, this newly created role is responsible for leading the Member Services Team and supporting the operational management of the contact centre and Super Hub. With a key focus on ongoing learning, personal growth and knowledge sharing across the business, the Team Leader will mentor and develop the Member Services Team to ensure performance targets for accuracy, efficiency and quality are met or exceeded. Working closely with the Head of Member Services, this role will contribute positively to delivering key project objectives, performance targets and change management.

Skills & experience

The ideal candidate will have at least 3 years proven leadership experience within a customer service or contact centre setting. With a natural ability to build positive relationships and effectively influence and engage a team, you will demonstrate a passion for continual growth and development and be confident in undertaking both formal and informal performance management. Key to your success will be your ability to be flexible and effectively manage change in an ever changing, agile work environment.

Previous experience within the Financial Services Industry will be advantageous.

Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Previous applicants need not apply.

Culture & benefits

Be a part of positive change and make a difference within a leading, locally based organisation. This is an exciting opportunity to join a passionate team who are committed to growing the financial futures of our community, with a culture of collaboration, integrity, respectful relationships, and member focus. With a modern office environment in a convenient Adelaide CBD location, you will receive a competitive remuneration package and ongoing professional development opportunities.


Applications in Microsoft Word only should be addressed to Renae Sullivan or Bec Bailey

Quoting reference number JO-2104-4375
Telephone enquiries are welcome on 08 8100 8804


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