Member Services Officer

Job Title: Member Services Officer
Contract Type: Permanent
Location: Adelaide
Reference: JO-2105-4505
Contact Name: Joanna Slaven
Job Published: May 14, 2021 16:27

Job Description

  • Integral role within a rapidly expanding business.
  • Police and Emergency Services sector health insurance.
  • CBD location.

About the Company:

Police Health Limited is a not-for profit, member focussed, private health insurer operating nationally and with a history stretching back to 1935.  Our purpose is to be a trusted partner in providing peace of mind and support for the health and wellbeing of our Police and Emergency Services communities.  We do this by providing high quality, good value private health insurance products and services exclusively to those communities through our two brands.  As a member-based health fund, we value members over profits. In delivering a member focussed experience we rely on our employees to be passionate about what we do.  Located in a beautifully renovated historic landmark building in King William Street, we now employ over 60 staff and service over 65,000 members.

About the role:

Reporting to the Member Services Team Leader, you will provide a high level of service and advice on private health insurance to existing members predominately through telephone and email enquiries and improve the customer experience by elevating members through quality interactions. You will have a passion for outstanding customer service with a high level of both written and verbal communication skills.


  • Provide exemplary customer service
  • Respond to telephone and email enquiries in a timely manner
  • Maintain current knowledge of fund policies
  • Ensure accurate information captured in database
  • Meet quality and service level agreements

Skills & experience:

  • Excellent verbal and written communication skills
  • Ability to build rapport and empathise with members
  • Ability to interpret complex rules and procedures
  • Strong time management skills
  • Manage competing priorities
  • Sound knowledge of Microsoft Office Suite

Culture & benefits:

A business that lives and breathes their values in all their interactions internally and externally, Police Health inspire their people and elevate their members which in turn enhances their performance. Extensive on-the-job training and an optional uniform will be provided, along with impressive staff benefits including a 50% subsidy off private health insurance, and a monthly RDO.  This is an opportunity to make a difference in the lives of members while being a part of a successful and growing national business based in SA. You can also enjoy a great work environment with a company that truly values people.

Applications in Microsoft Word only should be forwarded to Joanna Slaven and Jemimah Hoad quoting reference number JO-2105-4505Telephone enquiries are welcome on 8100 8851.

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