Diverse, multifaceted role.
Gawler location with some work from home potential.
Professional development opportunities.
About the company:
Orora Beverage Glass are an Australian manufacturing company leading the supply of innovative glass packaging across Australia and New Zealand; they produce a wide range of glass bottles to support the brand strategies of their customers. Located just outside of Gawler, they supply to clients on a national basis. With product quality and service excellence at their core, Orora Beverage Glass, take great pride in working with their clients to create solutions which brings their brands to life.
About the role:
Situated in a small and welcoming team, this role reports to the Supply & Demand Manager and is responsible for providing excellent customer service and support to both internal and external stakeholders. This position is an exciting and diverse opportunity that will play an important role in finding and negotiating the best in class customer and business solutions.
Building strong relationships with internal and external clients to support the growth of customer accounts and improved business process
Daily phone and email-based customer service
Timely and accurate data entry and management
Managing the customer order process and resolving order issues
Managing customer order reporting, including outstanding orders and exceptions
Supporting the customer demand process, including forecast entry, aged and alternate inventory utilisation, and demand exception analysis
Skills & experience:
Success in this role will be supported by previous experience working within a fast-paced and dynamic customer service environment. An understanding of the manufacturing industry will also be highly regarded. You are systems savvy, with confident proficiency in MS Excel to support your success, exposure to Outlook and QAD also an advantage. Your skills in analysis and identifying mutually beneficial solutions to problems will set you apart from the rest. Excellence in verbal communication and the ability to build sincere, long term relationships is essential.
Culture & benefits:
This well remunerated role is far more than a customer service position; offering broad business engagement and the opportunity to shape and develop the future of this significant business through your analytical offerings and process improvements. You will benefit from being a part of a small, engaged, well-functioning and diverse team. The successful candidate will enjoy recognition and being part of a proactive and collaborative culture. This role also offers great flexibility in the ability to work from home as agreed with management.
Applications including cover letter and CV in one document in Microsoft Word only should be addressed to Samara Dela Roza quoting reference JO-2111-5560. Telephone enquiries are welcome on 8100 8834.