Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Torrensville
Reference: JO-2105-4446
Contact Name: Jemimah Hoad
Contact Email:
Job Published: May 10, 2021 14:59

Job Description

  • Contribute to a valued not-for-profit organisation.
  • Part time, 4 month assignment.
  • Torrensville location.

About the company:

This not-for-profit organisation creates opportunities for people living with a disability using real work, training and skills programs. Their mission is to create a community where people with a disability are valued and productive contributors to the community.

About the role:

Reporting to the Team Manager, you will be responsible for generating a surplus in the fundraising department by achieving KPI’s on all call types. The role is 16 hours a week with 4 hour days from Monday to Thursday. Shift times are 11:30am-3:30pm and 3:30pm-7:30pm.  

Tasks include:

  • Outbound calls to engage customers and build rapport while achieving KPI’s
  • Using appropriate scripts and directing the flow of conversation
  • Resolving customer queries and close sales with inbound calls
  • Maintaining the customer database with accurate and timely updates
  • Completing credit card payments
  • Daily follow-ups and ownership of queries relating to donations
  • Other duties as directed by the Team Manager

Skills & experience:

  • Proven experience in a sales or promotions role, preferably in a call centre environment
  • Intermediate experience with Microsoft Office suite
  • Exceptional customer service and influencing skills
  • Professional and positive manner when managing lost sales
  • Ability to work collaboratively with high level communication and organisation skills
  • Resilience and agility in a fast paced and changing work environment
  • Current National Police Clearance

Culture & benefits

Make a difference in this highly respected not-for-profit organisation using your outstanding customer service skills. Enjoy work life balance in this part time position in a supportive and positive work environment.


Applications in Microsoft Word only should be addressed to Jemimah Hoad

To apply, please click the 'Apply' button.