Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year. Using industry-leading technology that is backed by our friendly team of experts, we deliver an exceptional funding experience that creates growth and provides peace of mind for our broker partners and clients. In addition to insurance premium funding, we also provide professional fee funding, business loans and invoice finance solutions.
About the role:
With continuing rapid growth, an opportunity now presents for an experienced Customer Service Officer to join their expanding and close-knit team. Reporting to the Operations Manager, you will be responsible for providing a high level of service to clients, prospects and referrers through telephone and email correspondence. Additionally, you will manage and create payment plans, ensuring the appropriate procedures are followed.
Duties:
Answering inbound calls
Actioning client requests
Providing a high level of customer service
Monitoring work queues
Managing payment plans
Updating client information into database
Skills & experience:
Effective time management and organisation skills
Excellent written and verbal communication skills
Thorough attention to detail
Professional phone manner
Commitment to relationship management and retention of clients
Strong administrative and procedural skills
Ability to manage repetitive tasks
Culture & benefits:
The team at Arteva Funding is rapidly growing and boast a stable thirty-year history. With bright, open plan offices in Norwood, this social and hardworking team are acknowledged for their efforts with attractive incentives and bonuses. CustStaff members are empowered to make decisions and are rewarded by assisting people in need. You will have an allocated car park on site plus casual day Fridays are an additional bonus.
Applications including cover letter and CV in one document in Microsoft Word only should be addressed to Joanna Slaven quoting reference number JO-2205-6332. Telephone enquiries are welcome on 08 8100 8851.
