Part time, permanent position (30.4 hours per week).
About the company:
As a significant employer in South Australia, our client is a diverse member-based association which positively impacts the lives of its members through the development and delivery of human services related programs and offerings. With head office in the Adelaide CBD and multiple sites throughout South Australia, a challenging and rewarding opportunity is currently available to join this diverse organisation and play a critical role within the executive office.
About the role:
Reporting to the Director of the Professional Standards Office (PSO), the primary objective of this position will be to case manage and respond compassionately to complaints from adult survivors who have been subjected to emotional, physical and sexual child abuse and current incidents of adult boundary violations and misconduct. Additionally, you will respond to requests for institutional records, identifying issues and recommending strategies to ensure information is provided efficiently and compassionately to the clients.
Duties – Case Manager:
Providing support to the Director to manage complaint cases
Processing and case-managing formal complaints
Meeting with and sensitively communicating with complainants
Drafting case related correspondence
Maintaining confidential files and documents
Duties – Project Officer:
Responding with a trauma-informed manner to former residents seeking records
Liaising with relevant stakeholders with respect to former residents seeking requests
Reviewing and identifying relevant records for former residents
Assisting to maintain a comprehensive record management system
Identifying issues and recommending strategies
Contributing to the provision of reporting to the Director
Updating guidelines and procedures
Skills & experience:
Strong commitment to accuracy and attention to detail
Excellent analytical and problem-solving skills
Highly developed communication skills
Demonstrated professional experience in case management
Demonstrated professional experience in working with complex trauma
Ability to work collaboratively with a range of stakeholders
High degree of emotional intelligence
Relevant tertiary qualifications in social work, psychology, law or policing
Culture & benefits:
This organisation boasts an enviable culture with strong staff retention and flexibility. Located in the CBD in newly renovated offices, an attractive remuneration package will be offered in line with the skills and experience required for a role. This is a truly unique opportunity to join an established and cohesive team.
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